What does this mean?

It means we’re assessing your application and may require documentation and/or additional information to finalise your application.

If you have any questions, call us on 0800 801 808 during business hours, quote your application number # and one of our Customer Experience Team will be happy to help.

Speed up your application – upload supporting documents.

Simply upload images of the documents detailed below to help us assess and finalise your application faster. We may be contact if we need further information.

Before you start uploading documents – read some of our tips

Make sure the documents you send us are clear and readable so we can process your application quickly. Blurred or unreadable documents will cause delays.

• Using the Print Screen function on your computer/laptop
• Using the Snipping tool or Print Screen function
• Using your smartphone or tablet to capture images